Reboot the Computer

Reboot

It seems trivial, but you should always begin troubleshooting computer problems by rebooting your computer! This is particularly important if your computer has worked fine in the past and only just began to exhibit problems.

Power-Cycle the DSL Router

Phishing

Power-cycling the router causes it to re-synchronize the DSL signal and the network connection to your computer.

  1. Unplug then wait 30 seconds.
  2. Plug the DSL Router back in. Wait another 60 - 120 seconds.
  3. Restart your computer.

Remove Network Devices

Wireless Router

Remove any network devices (such as hubs, wireless routers, or network switches) that sit between your computer and the DSL router. By running your computer directly into the DSL router, you can eliminate the possibility that another device on your network is causing the problem.

Power LED

Led Power

Check the status of the LED lights located on the front panel of the router. "POWER" or "PWR" should be lit solid. If the power light is unlit or is flashing, try the following:

  1. Ensure that the power supply is plugged in securely, both at the wall outlet and at the back of the DSL router
  2. You may need to try a different wall outlet.

Status LED

Led Status

The "STATUS" LED should be lit solid. The Status Link light will flash when the router is trying to connect to your DSL service. In most cases, it should take less than 90 seconds for your "STATUS" LED to display a solid light.If the Status link light continues to flash, try the following:

  1. With the exception of your DSL router/modem, ensure that all devices plugged into the phone line, fax machines, and satellite receivers have a DSL line filter on them. These filters prevent interference with your DSL signal. The DSL router/modem should be the only unfiltered device on the phone line.
  2. The phone cable coming from the wall should be plugged into the line side of the DSL modem. Try bypassing any splitters or other devices as they can sometimes cause interference with your DSL signal. We suggest you remove and re-plug the phone cable into the DSL Router and the wall jack to ensure the cable is plugged in securely. The cable should 'click' when it is pushed into place
  3. With your DSL Router turned off, check the phone line for line noise. Audible phone line noise might be interfering with your DSL signal. If you hear snaps or static when making a phone call, it is likely that the phone company will need to repair your wiring or the wiring in your house will need to be checked.

LAN LED

Led Lan

The LAN light should be lit solid or blinking rapidly. The LAN link light will blink when your computer is sending or receiving data. It will remain solid while no data is being passed. If the link light is not lit, try the following:

  1. Make sure the ethernet cable connecting your DSL modem with your computer is plugged into the LAN port on the back of the DSL modem. Remove and re-plug the cable into the DSL modem and your computer to ensure the cable is plugged in securely.
  2. If there are any network devices between your computer and DSL router, such as a hub or other router, try bypassing them and run your computer directly into the DSL router. This will help you eliminate the possibility that one of these devices may be causing your problem.

Firewall

Led Lan

If you are running a third-party firewall program on your computer, these may be interfering with your computer?s ability to access the Internet. Try disabling any firewall program that you have running.